Negg Digital Revolution in the INPS house. From 1 July an experimental phase will start, which promises to lighten the physical locations and improve the service for citizens. Access to the counterIndeed, it will no longer only happen physically, but also through video calls directly from home. Those who therefore need urgent support can get it without infinite expectations. A transformation that brings with it an ambitious vision: make the social security institution closer to citizens, through technology.
INPS video calls: less movements, more accessibility
The idea behind the project is clear: If the citizen cannot go to INPS, Inps will go to him. Thanks to the new mode, you can dialogue with an operator, send documents in real time and receive assistance on delicate practices through a simple internet connection. A measure that looks carefully at the most fragile bands of the populationlike the elderly or people with disabilities, often penalized by the need to go physically on site.
Squito reservations and optimized times
Each office adhering to the experimentation will have a fixed day dedicated to video calls. The appointmentsbookable via Myinpsofficial app or contact center, they will have a standard duration of 20 minutes. However, in case of need, the interaction can be extended on request. INPS has provided about ten daily slots for each office involved, with an agile management that aims to reduce the dead times between one call and another. According to the first internal estimates, the service will also lighten the load on traditional branches, thus offering a benefit also for those who continue to prefer the mode in presence.
After the new WhatsApp channel, the INPS launches a new digital service for citizens (Getty Images)
Useful for the torrid summer, but not only
Moreover, given the torrid heat now of the Italian summers, It can be a useful service, especially for those with health problems or live in areas scarcely served by public transport. The possibility of avoiding movements to hurry urgent practices, just in such a critical period, takes on an even more significant value.
You need a device and a good connection
To use the new service, you don’t need sophisticated tools: Just a PC, a smartphone or tablet equipped with webcam and microphone And, of course, a stable internet connection. The latter requirement which, however, is not always taken for granted. If on the one hand, in fact, The new INPS service represents an important digital evolutionon the other hand it highlights a still present fragility: Not everyone has the tools or skills to access it.
Digital accessibility: the open challenge of inclusion
Inps video calls, in fact, in addition to adequate devices, also require a minimum of familiarity with technology, conditions that are not guaranteed everywhere, nor for anyone. We think of the inner areas that are not very connected, but also of the elderly, who are often the main recipients of social security services, but also the least accustomed to the use of digital tools. To prevent innovation from being transformed into exclusionthen a double track is needed: keep traditional channels active and, at the same time, invest in simple supports to use and in digital literacy paths. Improving services is useful, but only when and if they are accessible to everyone.
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