“Your family doctor”: how is the new telemedicine service offered by Medifé?

Medife is one of the firms prepaid medicine in Argentina most important and recognized. With a track record of more than forty years of serviceis constantly innovating its services in order to expand accessibility to reach more people with higher quality.

One of the most recent and expanding innovations is the telemedicine service called CamDoctor, with which all its associates can make video-consultations for adults and pediatrics 24 hours a day, or during shorter hours for dentistry. In addition, they have shifts in clinics organized by primary care lines in: women’s health, adolescent health, the elderly, diabetes control, smoking cessation, nutrition, health check-ups, among others. All this in an environment of privacy and information security.

Current evidence and the opinion of patients and professionals indicate that telehealth is an important component of the future provision of medical care. However, it should work as a complement to visits in person and not as a kind of substitute. All associates and their families must have guaranteed access to face-to-face care to: carry out health evaluations, receive their prescriptions, study orders, practices, discuss results, clear up doubts or receive advice to prevent or treat any condition or disease; as well as being referred to an interconsultation when warranted.

Family doctor and Cam Doctor, a comprehensive view of care

Medifé recently launched a new practice within Cam Doctor, called “Your family doctor”. This type of consultation focuses on the person and their environment, building a continuous relationship that lasts over time, as a tool to effectively manage the most prevalent health problems.

Traditionally, the family doctor or family doctor accompanied the consultant -and usually his whole family- for several years, knowing both his life history and his health history, his social environment, his character and many other factors that influence medical diagnoses.

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The Family Doctor service allows users to choose a doctor with whom they could see up to 80% of your health needs: a professional who can make early diagnoses, prescribe medication or refer to other professionals if the situation requires it. In addition, for this initiative, attention has been articulated with the Mental Health team, a layer of attention that is added in order to evaluate cases in an interdisciplinary manner, and decide when the intervention of a professional in the area is pertinent.

What are the advantages of having a family doctor at Cam Doctor?

The first and most obvious, due to the nature of this service, is the ability to make inquiries anywhere, virtually around the clock. All associates can enjoy this service, regardless of their age and at no cost. In addition, they have the possibility of accessing it through the cell phone, tablet or computer.

The professionals will keep a record of the health history, in which different areas such as physical, mental, family and social health will be taken into account. All this, in order to take preventive actions, treat or refer the user to a specialist, when necessary.

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They will also be in charge of giving orientation, both to start and to sustain the registration linked to chronic diseases, with the aim of increasing adherence, reducing complications and receiving the benefits in treatments and necessary supplies. Medifé has several different types of coverage in its different plans. You can select the one that best suits the needs of users among the options offered. In all cases, Cam Doctor and the Family Doctor service are included.

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