Being stuck on a hotline call for a long time can be really annoying. But you can prevent this with a word and will be connected to an advisor as quickly as possible.
If you have a problem with a provider, unfortunately only the hotline can help. It is not without reason that many customers do not feel like waiting for a call. After dialing the number, the caller often has to answer a series of questions from a computer voice. And that can take time with so many choices! But with a certain word, the annoying hotline announcement can be quickly bypassed.
With this word you get out of the hotline queue
If the customer has managed to get through the many questions at the beginning of a hotline call, there is often no competent person waiting at the other end of the line, but an annoying melody that is played in an endless loop. Every band announcement that the next free employee is guaranteed to be available immediately further demotivates the customer. But – and this is the good news – it doesn’t have to be like this! A secret code word can get customers out of the queue mess and connect them to an advisor faster. The next time you call, you only need to know one word: “Continue”.
Yes, you read correctly. This little word can make your life much easier in the future. You can easily skip the computer’s questions with the word “Next”. Simply answer “Next” at all points and faster than you can hear, you will then end up with an employee of the provider.
What to do if that doesn’t help?
But there are also other tricks to avoid having to listen to the hotline announcement forever. You can also shorten your waiting times by using alternative telephone numbers. On the website 0180 Info you will find replacement numbers for desired hotlines. Besides, you also have the chance to solve your problem in other ways. Live chats on the web or messages on Twitter or Facebook to the provider are usually answered within a few minutes.
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Also very helpful: If you simply don’t say anything at all, you can confuse the speech computer and will therefore be connected to an advisor more quickly.