The fashion industry makes up a significant part of international parcel shipping. An extremely important time of year for many retailers in the fashion industry, as in many other areas, is the peak season
Between October and January, events such as Halloween, Singles Day, Black Friday, Cyber Monday, Advent and Christmas make this the peak e-commerce season for businesses. In addition to high sales and the associated large volume of parcels, the peak season also presents companies in parcel logistics with challenges that need to be overcome.
On the one hand, the increased volume of parcel deliveries is pushing the carriers in Europe to their limits, so that the additional effort for a single carrier can hardly be managed during this time. On the other hand, it is challenging that, despite a common internal market and Europe growing together, there are different requirements and needs for parcel delivery from country to country. Therefore, there are different carriers in the European countries that have tailored their offers to local needs. Preferences for package delivery by cash on delivery, delivery to the Packstation or Locker, same day, next day, or time window delivery are among the important information that is important in the respective country on the last mile.
In order to ensure the best possible customer experience, e-commerce companies should therefore tailor their delivery offer to the respective target country, which, however, involves a great deal of time and money.
FIEGE manages to master these complex challenges. Favorable prices thanks to a high package purchase volume, package bundling and an international partner network of carriers make it possible to ship goods internationally and even save time and money.
In addition, all carriers are combined in one intelligent software, so that topics such as Track & Trace, returns management, reporting and much more are bundled in one platform with different views and forecasts for shipments.
With such a multi-carrier management, e-commerce companies can safely get through the upcoming peak season and manage to maximize the customer experience.