sumit shahfounder of dukaanstated in Twitter that the use of an AI chatbot drastically improved the initial responses to customers and the time to resolution of their queries. In a series of tweets, which have accumulated more than a million views, the Indian executive announced that made the decision to replace 90 percent of its plant by a platform of artificial intelligence.
“Given the state of the economy, startups are prioritizing profitability over trying to become ‘unicorns,’ and so are we,” Shah wrote on his social media account. He CEO of Dukaan He added that customer support had been a problem for the company for a long time and that he was looking to fix it. In addition, he alleged that laying off staff was a “difficult” but “necessary” decision”.
“In the age of instant gratification, starting a business is no longer a distant dream,” wrote the entrepreneur of the India adding: “With the right idea, the right team, anyone can turn their entrepreneurial dreams into reality.” In this regard, the Asian country maintains serious concerns about the possibility that AI will leave many people unemployed, especially in the service industry.
In a statement, the company described how they built the bot and AI platform in a short time so that all Dukaan customers could have a virtual assistant. On the other hand, it was indicated that the firm is hiring personnel for multiple positions in other areas. However, many users criticized his posts and accused him of disrupting the lives of his employees with his “ruthless” decision.
“As expected, I did not find any mention of the 90% of the staff that were fired. What assistance was given?“Asked a user in the Twitter thread. “Maybe it was the right decision for the business, but it shouldn’t have become a celebratory/marketing thread,” another account criticized.
As more organizations use these tools to increase productivity and reduce costs, concerns are growing from people who fear losing their jobs to technology. In recent years, generative AI tools such as ChatGPT.
Goldman Sachs published a report in March indicating that artificial intelligence could replace some 300 million full-time jobs. In India, several companies are investing in AI to develop products, which has raised fears about the possible loss of jobs, while the government of that country is evaluating how to solve this situation.
BBC source
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