Webinars > Marketing > Webinar: how to offer effective customer service?
Discover how to improve your customer service to satisfy and retain your customers in all circumstances.
By HubSpot
05/31/2022 at 11:00 a.m.
Today, customers want to be able to contact a company’s customer service at any time and on different communication channels. They also demand quick, clear and personalized responses. Faced with these multiple needs, it is essential to have a qualitative and efficient customer service.
On Tuesday, May 31, 2022 at 11 a.m., HubSpot, the scalable CRM platform for sales, marketing, and customer service teams, is hosting a webinar to help you. This online event will be hosted by Tiphaine Amblard, Inbound Professor at HubSpot Academy and Isabelle Defay, agency director at Winbound. The two experts will explain how to optimize your customer service management to develop your customers’ satisfaction at each stage of the purchase journey. They will discuss the tools that can help you achieve this.
Here are the three main points that will be discussed during this webinar on Tuesday, May 31, 2022:
- Why is customer service essential for any business? ;
- How to set up an effective customer service? ;
- From theory to practice, from the expression of needs to concrete deployment: feedback and successes.