Helsingin Sanomat reports on a case where an elderly woman went to Gigantt to buy a phone charging cable. He left the store with two expensive contracts in his pocket, which he said he didn’t understand anything about.
Helsingin Sanomat interviewed Johanna was dismayed when he heard from his 84-year-old mother about her visit to Gigantti gone wrong.
The mother had gone to a home appliance store with the intention of buying a five-euro mobile phone charging cable. However, I also got a three-year support contract for a smartphone, which my mother didn’t even have, and a credit card contract.
Johanna tells HS that she went back to the store with her mother the same day and had contracts worth a total of around 400 euros cancelled.
– Things worked out, but at the same time confidence in Gigantt disappeared, Johanna stated to HS.
Gigant’s communication regretted the incident. According to the company, the situation has been resolved.
– We have clearly failed in our customer service, for which we are really sorry, Giganti was told to HS.
Last month, Iltalehti told about a similar incident that happened to 79-year-old Veijo, who also worked at Giganti.
The article continues after the picture.
Gigant’s salesman convinced an 84-year-old woman to take a service worth hundreds of euros, which she had no use for. The persons in the picture are not related to the case. Antti Nikkanen
The consumer authority gives Gigant a thumbs up
Earlier in October, the Finnish Competition and Consumer Agency (KKV) announced that it had received numerous contacts from Gigant’s customers regarding the handling of error situations. Giganti was found to have acted inappropriately at times.
– It has been particularly worrying that Gigantti has created a misleading impression in its customer service that the consumer does not have the right to submit claims to Gigantt when it comes to a product defect for which the seller is responsible, KKV stated in its press release.
Gigantti had illegally guided consumers with its contractual partners, such as the importer or the manufacturer, even though according to the law it itself, as a seller, is primarily responsible for the error, its investigation and compensation.
Source: Helsingin sanomat newspaper, Competition and Consumer Agency