Without trying the restaurant, without even knowing what the place looks like, this has been the complaint of a client in the reviews of the place itself
The maxim of ‘the customer is always right‘, paradoxically, is not always true. Or shouldn’t be. And more in the era of Internet reviews, where Anyone can give their opinion and criticism on a premises with total impunity.
The examples of unfair negative reviews getting great responses by hoteliers are beginning to become their own genre within the ecosystem of social networks.
From the premises “La Celestina Café and Pastry Shop“have been seen in the position to respond to one of the clients who visited the restaurant recently.
The diner’s complaint
Without try the restaurantwithout not knowing what the place looks like, this It has been Ana’s complaint in the reviews of the place itself. Without knowing the service and the local staff puts the next complaint: “I was going to try it, but when I saw that dog-friendly and not open on weekendsit threw me back”. A little understandable complaint, since not even has enjoyed an open local.
The local response
“Dear Ana, We’re sorry you decided not to meet us, but it hurts much more its low rating ruining reputation of a young business that started its activity with a lot of effort in difficult times. Regarding our schedule, we are usually openfiert from monday to saturday until 20:00 and on Sundays we close to give you time to quality to our children and family”.
A most convincing response to the claim of this client in her review with the local.
good empathy… pic.twitter.com/s6Ewd4apRP
— I am a waiter (@soycamarero) April 27, 2023
The most times You don’t think about how difficult the world of hospitality is. understanding that leisure is a very important part in our lives, so is that people can enjoy their families. Therefore, they must be able to enjoy moments of rest. This local does well closing on Sundays for just as they say, “provide quality time with children and family“.