after almost 60 years paying ‘religiously’ a death and accident policy with a well-known insurance company, Carmen Pulido she felt helpless in one of the saddest moments of her life: his mother’s funeral. “It cannot be that both the insurer and the subcontracted funeral home abuse painful moments to get entangled and do what is best for them,” he protested in a letter sent to the Entre Todos section of EL PERIÓDICO DE CATALUNYA.
His mother passed away on August 17, 2022 and his body was transferred to a town in Cordova. “My mother had contracted the policy since 1965 and included the procedures, the transfer and the burial of the deceased to any place in Spanish territory & rdquor ;, he emphasizes Pulido, neighbor of L’Hospitalet de Llobregat, Annoyed by the funeral service provided at the burial and especially with the subsequent customer service. “The incidents were many and I have requested a meeting to discuss them, but they do not attend to me; They only sent me a letter responding to my complaint about replacing the zinc chest with a sanitary bag & rdquor ;, explains to this newspaper.
Without zinc, but with sanitary bag
Pulido maintains that there has been a “breach of contract & rdquor ;, because that same August 17 at night the last company informed them of the process of preparation and transfer of the body, confirming that it would be done with “a coffin sealed with sanitary insulation and zinc box and valve”, he assures. It was not like that and a spokeswoman for the insurer, Saint Lucia Insurance, explains to this newspaper the reason: although in the contract that was signed with the ultima funeral home included the provision of a zinc chest, this “has ceased to be provided and what is used in accordance with current regulations is interior sanitary insulation & rdquor ;.
Thus, the body of Pulido’s mother, 96, was buried with “a self-destroying waterproof sanitary bag for transport, equipped with a gas purification valve & rdquor; call Hermetic NOZn, also known in the sector as ‘No Más Zinc’ (authorized by the General Directorate of Public Health in March 2012 and published in the BOE). “It replaces the use of zinc as it is an alternative more ecological, safe and incinerable & rdquor ;, The same company sources specify questions from this newspaper. is also a solution cheaper, according to the manufacturer itself, Limbo.
Other incidents
The reader thinks that they should have informed you prior to these changes and ensures that “It was not the only breach of service, although it was the most serious & rdquor ;, precise. “They have not told us anything about the compensation for having own niche and we had hired a specific number of reminders, 75, but there were about 50 there. They are details, but they are many things and nobody attends to me & rdquor ;, adds Pulido, who provides, among other documents, an invoice from Áltima for the services rendered for his mother’s burial amounting to about 5,900 euros.
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From Saint Lucia they assure that “The transfer was carried out correctly, since the funeral home confirmed to us repeatedly that they did not detect any incidence and that the deceased in question She was not unprotected at any time & rdquor ;. If they had been aware of an incident with the souvenir postcards, they maintain, “it would have been corrected as far as possible & rdquor ;.
The reader is still not satisfied with the explanations and request a “face interview & rdquor; with the company to express “all the deficiencies of the service & rdquor ;. Otherwise, continue, do not rule out taking legal actions. “We reiterate our predisposition, at all times, to reach the best possible agreement between both parties,” they respond from the insurer’s headquarters.