A new study by JD Power reveals why so many automakers are adopting electric car pioneer Tesla’s charging standard. Reliability and availability play a relevant role.
• Tesla with extensive experience in fast charging systems
• Tesla drivers extremely satisfied with Supercharger network
• North American Charging Standard (NACS) could become the industry standard
Tesla’s Supercharger network is significantly more reliable than its competitors in the market, according to JD Power’s latest E-Vision Intelligence Report, a customer satisfaction study.
Report: The competition can’t match Tesla
Around 21.6 percent of electric vehicle drivers who used public charging stations from other manufacturers noticed in the first quarter of this year that they could not charge their electric car. In contrast, only about 3.9 percent of Tesla drivers using the Supercharger network reported these types of problems during the same period, the study found. “When it comes to reliability, no other vendor comes close to matching Tesla,” says the JD Power report. Furthermore, Tesla drivers reported the greatest satisfaction with public charging – out of 1,000 possible points, Elon Musk’s electric car pioneer achieved 734 points, the average of all other manufacturers was 558 points.
In total, Tesla’s charging network extends over 19,500 supercharger stations in the USA: “Tesla simply has the largest and most reliable fast charging network,” says the report. In addition, the e-car manufacturer has already gained extensive experience in the fast charging system, as Teslarati emphasizes.
Tesla’s charging system as an industry standard?
Tesla’s North American Charging Standard (NACS) is therefore also becoming increasingly relevant in the USA. According to a report by Automotive News, it is quite conceivable that Tesla’s NACS will become the industry standard in North America.
According to the report, Ford, General Motors, Rivian and Volvo have already reached agreements to adopt NACS for their electric cars from 2024. Stellantis, Hyundai and VW are also considering this, according to Carscoops. “The lack of public charging infrastructure has been the top barrier for consumers to EV adoption over the past 12 months, followed by related issues such as range anxiety, charging time and the inability to charge at home or at work. If the Tesla user experience for non -Tesla EV users, adoption of NACS by non-Tesla manufacturers could improve the overall charging experience and reliability,” said Elizabeth Krear, vice president of EV practice at JD Power. As JD Power also noted, the Supercharger network benefits from greater vertical integration than its competitors: “This allows Tesla to control and test compatibility between the vehicle hardware and software and the Supercharger hardware and software,” Krear said.
“Tesla has maintained its lead as the most popular electric vehicle brand among consumers over the past year, with charging station availability being a key factor,” the JD Power report points out. It remains to be seen whether the electric car manufacturer can score points with this in the long term.
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