Tesla reduces the range of a Model S by a third
“Lost” range could be restored for $4,500
Twitter thread kicks off solving the problem
Tesla reduces the range via software intervention
The Twitter user Jason Hughes recently reported via a Twitter thread about the case of a workshop customer whose range was subsequently reduced by the electric car manufacturer Tesla. Accordingly, the affected customer bought a used Tesla Model S 60, built in 2013, and is now the third owner of this car. However, a few years ago the car’s battery was fitted with the 90 battery pack as a warranty service because a 60 battery pack was not currently available, so the new owner bought the car as a 90 model with a 90 range. A few months ago, the US automaker contacted the new owner because they found a configuration error in their vehicle during an update. In order to “fix” this error, the car was finally throttled to the S 60 level, which resulted in a whole 129 kilometers less range. This robbed the car of about a third of its range.
Tesla really fires me up sometimes.??
I have a customer who’s the ~3rd owner of a 2013 Model S 60.
At some point years ago the battery pack was swapped under warranty with a 90 pack. It wasn’t software limited. It was effectively made into a 90 by Tesla.
Years went by.
(1/*)– Jason Hughes (@wk057) July 25, 2022
$4,500 for original capacity
The Tesla owner then requested that the technicians restore the original setting. The company’s response: “We can unlock them for $4,500.” Hughes tweeted: “Imagine walking to your car and it’s only two-thirds as good as it was 15 minutes ago and Tesla is acting like that’s a good thing wre You have solved the problem! [] They basically robbed him and are demanding a ransom to get back what he had before. That’s just wrong.”
Twitter criticism led to the solution of the problem
Following up:
This customer has his full 90 back as of this morning. ?
Another customer in a similar boat is also in touch with Tesla and should be getting taken care of by the end of the week.
I’m hoping this helps drives some policy improvements on their side! ?? https://t.co/rnYQRBBHLm
– Jason Hughes (@wk057) July 27, 2022
The workshop manager himself could not solve his customer’s problem. He was able to reset the number, but moments later a Tesla bot kept resetting it to S 60. In the meantime, however, the Twitter thread received a lot of attention, which led to Tesla working on a solution for the customer. Just a day after Hughes first tweeted about the incident, he explained: “This customer is in their full 90’s as of this morning. Another customer in a similar case is also in contact with Tesla and should be served by the end of the week. I hope.” , this helps drive some policy improvements on your site!”
E. Schmal / Editor finanzen.net
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