Telia’s e-mail problems are heating up customers: “Notification was completely zero”

The transfer of Telia’s e-mail services to Norwegian Fjordmail was not completely problem-free. The e-mail contact information has not been transferred automatically, and the recovery of these has been the responsibility of the customer.

Telia is ending its ppinet e-mail. The new service provider is Norwegian Fjordmail.

The transfer of Telia’s e-mail services to the Norwegian Fjordmail did not happen without problems, and the related problems heated up the customers’ feelings. Telia will stop offering email services related to broadband.

Several Telia customers have contacted Iltalehti’s editorial office and told about their experiences with Telia.

– In the problem situation, there has been zero information on issues, one of Iltalehti’s readers tells the editors.

The contacts received during the service transfer week said the same thing. Dealing with customer service and getting personal service has been difficult. Some of the users only got some of their e-mails back, some didn’t get anything back. In some cases, contact information is lost.

– After the change, it has been noticed that some of the e-mail accounts do not load e-mails that arrived before the change. This has been identified and it has been found that e-mails may load with a delay for some users, Telia’s error bulletin said during the transfer week.

It was said that the services will be transferred when the service provider changes during the same day.

– Almost a week has passed. According to Telia, nothing needs to be done, another reader tells the editors.

Contact information is not transferred automatically

Telia says that these have been isolated cases. According to their information, all emails are currently transferred.

– Yes, all e-mails are saved, Telia’s director responsible for consumer products Jussi Vuorinen assures Iltalehti.

According to Vuorinen, 99.5 percent of e-mails were already transferred on the day the service was transferred. The massive amount of data transferred by a large number of customers caused technical challenges.

– This is not meant to tease. Some of the e-mails have had to be transferred manually.

The technical challenge has been caused by the email versions and the email protocols they use. According to Vuorinen, the accounts were also updated during the transfer.

Vuorinen points out that the contact information is not transferred automatically, but the responsibility has been with the customer, about whom Telia has informed. If necessary, they offer support to their customers to restore contact information and other possible problems. You can find the support pages from here.

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