with dr SIM there is now a new mobile operator in the Vodafone network. He promises tariffs on good terms and is under the umbrella of klarmobil. But the provider does not present itself really clearly at the start.
Anyone who wants to book a new mobile phone tariff these days has a huge choice. with dr SIM, there is now another offer that has been implemented in the Vodafone network. This is a Klarmobil brand, with three tariffs with different durations to choose from at the start. dr SIM praises the tariffs with “high-speed LTE” and “transparent prices”. However, the information on the website is not quite as transparent. TECHBOOK tries to bring light into the darkness.
Tariffs from Dr. SIM so cheap only thanks to discount
With those of Dr. SIM tariffs are all-network flat rates that offer a choice of 10 GB, 20 GB or 30 GB of data volume for a period of 24 months. The prices are fair and start at 9.99 euros per month. If you want a shorter term, you can book the monthly cancellable version. In this case, the costs are identical, but the included data volume is reduced to 8 GB, 16 GB or 24 GB. In addition, Dr. SIM for the connection of the tariffs with a one-month term, a one-time fee of 19.99 euros, which does not apply to the two-year variant. All tariffs allow surfing the Internet with up to 50 MBit/s downstream. Only access to the Vodafone LTE network is available, the offers do not support 5G.
Tariffs with a term of 24 months
Monthly tariffs
The information mentioned can be found transparently on the website of Dr. Find SIM. A closer look, however, reveals special features in the tariff conditions that you would not necessarily expect. The prices advertised by the provider are not fixed prices, but come about through a credit note. They usually cost 10 euros more per month. This is relevant in that Dr. SIM can easily raise the prices with the credit option. The fine print reads that the credit is granted permanently. Whether this refers to the term or the useful life remains open. The question remains why Dr. SIM simply marketed the tariffs permanently at a fixed price? We have asked the provider about this and will update the answer as soon as we have it.
clear mobile logo confused
If users want to find out more about the tariffs, they inevitably come across the klarmobil logo. The data sheets, the help pages, the information on roaming, etc. are all not under Dr. SIM, but can be found under klarmobil. If customers do not know how the two providers belong together, this can quickly become confusing. It’s also frustrating in some cases when Dr. SIM does not specifically comment on the roaming conditions outside the EU, but on the website klarmobil.de/service/preislisten refers. Because the tariffs of the new provider are not found here. Do customers now simply have to assume that the conditions that apply to klarmobil also apply to Dr. SIM be applied?
Also read: Certain tariffs at Telekom, Vodafone and O2 are now significantly more expensive
A similar problem arises when it comes to termination. Since July 1, 2022, websites have been required to provide customers with a clearly marked cancellation button. at Dr. SIM, this is difficult to reach. Users must click Help at the bottom of the webpage and will then be redirected to the Klarmobil help and service page. Here you will find the option “Cancellation”. The link hides the option to mark the cancellation request, but again under the Klarmobil logo. So here the question arises again: Can customers of Dr. SIM cancel your tariff here?
All in all, the tariffs are quite good, the new website of Dr. However, SIM is very unsatisfactory. Customers have to search for more detailed information and sometimes only find it under the Klarmobil umbrella. It is often not clear whether the conditions are one-to-one on Dr. SIM can be transferred. There is definitely room for improvement here.