Artificial intelligence (AI) has developed rapidly, especially since last year, and offers a variety of applications that can also be useful in career development. In particular, AI models like OpenAI’s ChatGPT and other similar technologies can be helpful in many ways. More on this in the following post.
AI expert: Areas of application of AI in professional life
Sarah Hoffman, vice president of AI and machine learning at Fidelity Investments, highlighted at the Fast Company Innovation Festival 2023 how much tools like ChatGPT from OpenAI can enrich everyday professional life. During an event in 2023, she highlighted how people who learn and effectively use these advanced tools could gain advantages in their professional fields. According to Sarah Hoffman, the following are three areas of application for artificial intelligence in professional life:
Presentations: In today’s working world there are a variety of tasks to be completed, be it writing detailed reports, creating convincing presentations or developing complex software code. In such scenarios, AI-powered tools such as ChatGPT can significantly help increase work productivity. Sarah Hoffman pointed out that instead of lengthy attempts to find the optimal starting point for a presentation, ChatGPT is able to provide a solid starting point in just a few moments.
Brainstorming: According to Sarah Hoffman, AI tools like ChatGPT are not only sources of information, but also creative partners. Instead of relying solely on the ideas and input of human team members, integrating artificial intelligence can add additional value. It’s less about generating groundbreaking new ideas and more about providing a creative stimulus that can steer the human mind in new directions.
Open questions: In educational and professional contexts, many people often experience a certain reluctance or uncertainty to ask questions. This can result from fear of being judged negatively by colleagues or superiors. In such scenarios, AI-based tools like ChatGPT can provide a safe environment where individuals can express their curiosity and ask questions without inhibition, says Sarah Hoffman.
However, it is important to emphasize that such technologies, although advanced and efficient, are not without errors. The content generated by AI tools can sometimes contain inaccuracies or oversights. Therefore, it is essential to carefully review the content provided by such systems and make adjustments where necessary to ensure that the final product meets the desired standards and expectations.
But there are other possible uses of artificial intelligence in everyday working life. More on this in the following sections.
Application process and human resources
The ongoing development of artificial intelligence can also offer significant advantages in the areas of the application process and human resources. AI can be a valuable support when creating or revising application documents. AI models like ChatGPT are able to analyze CVs and provide constructive feedback for possible optimization, as Life in Germany reports in an online article. This can range from pointing out weakly worded sections to advice on how to present individual experiences and qualifications more convincingly.
In addition to providing support in designing CVs, models such as ChatGPT also offer assistance in writing letters of motivation. They can also be used to intensively prepare for interviews by presenting potential interview questions and suggesting strategies for convincing answers, Life in Germany continued.
Beyond the individual application process, AI also shows its potential in the area of human resources. When recruiting, AI can carry out an efficient initial analysis of application documents in order to filter out suitable candidates for a position, as ACTIEF Personal-Management explains in an article. By scanning and analyzing resumes and cover letters, AI systems can identify those applicants whose qualifications and experience best match the requirements of the advertised position.
Decision making and customer service
In the context of decision-making, AI can be used to analyze large amounts of data and identify patterns or connections, as the magazine Knowledge Management reports in an online article. This can help organizations better understand data and make decisions based on it, whether choosing a strategy for a particular project or determining priorities.
Artificial intelligence in customer service aims to optimally support both customers and service staff, as HubSpot reports in an online article. It can enable rapid query processing through tools such as ChatGPT, which are available 24/7, and handle many customer queries independently. In addition, AI systems can analyze large amounts of data, allowing them to efficiently use customer data and provide customer service with access to it.
Another significant feature, according to HubSpot, is omnichannel support, where AI can coordinate customer service across different channels so that every service agent always has a comprehensive overview of customer history. Additionally, AI tools like those from DigitalGenius can automatically assign incoming emails to the right agents, further streamlining the customer service process.
Disadvantages of artificial intelligence in everyday working life
Artificial intelligence, especially in the form of language models such as ChatGPT, is often associated with an increase in productivity in everyday working life. Some companies even see the possibility of reducing positions. Despite these benefits, there are legitimate concerns about the use of AI tools.
A key concern is the potential loss of the human touch, expressed by 39 percent of respondents in a Sortlist survey. In the survey, 500 employers and employees who already use ChatGPT in their everyday work were asked about their predictions regarding their companies and their professional positions.
In addition, over 30 percent believe that authenticity in communication could suffer. Although only a minority of less than ten percent have doubts about the reliability of AI, the financial aspects are another point of importance. The question arises as to how much the employers surveyed are actually willing to spend on using ChatGPT. Of those who are willing to invest over 250 euros per month, around a third come from the software and technology industry. The financial sector follows in second place with 19 percent.
In addition to the disadvantages already mentioned, an over-reliance on AI tools could also impair employees’ critical thinking and problem-solving abilities. Finally, data protection concerns could arise, especially when it comes to handling sensitive company or customer data.
D. Maier / editorial team finanzen.net