Hagen, the verdict of customers in Germany is clear: Based on 135,000 customer votes, SiNN is “Germany’s consulting king” in the fashion house sector. The study was initiated by the Cologne rating and ranking agency ServiceValue in cooperation with the BILD newspaper.
The “Germany’s Advice Kings” study is based on a consumer survey via an online panel. Participants are asked to rate the customer service provided by providers and companies with which they have had contact over the past twelve months. SiNN was the only fashion house in Germany to secure the best possible rating of “highest quality of advice”.
Confirmation of the SiNN strategy
“It’s a great endorsement for us. One of our key brand promises is outstanding consulting skills. Every day, our competent and committed team of advisors puts their heart and soul into ensuring that our customers go home well dressed and satisfied. The fact that customers honor this commitment with the award ‘Germany’s consulting king’ is both praise and an incentive for us to continue on this path”, says SiNN Managing Director Thomas Wanke.
Customer service is an increasingly important criterion
This is particularly important against the background of changed market conditions and customer expectations. “Today, customers can simply buy any piece of clothing online. However, a committed retailer like SiNN with qualified specialists offers tailor-made advice depending on type and taste – and also ensures more sustainable shopping because returns are avoided. This requires excellent consultants – and we are proud to have them with us,” Thomas Wanke continues.
More information about the award at https://servicevalue.de/ranking/deutschlands-beratungskoenige/
About SiNN GmbH
SiNN GmbH, based in Hagen, is a German fashion retail company in the middle to upper price segment with a total of 34 clothing stores. In its clothing stores, SiNN relies on a target group-specific selection of upscale brands, high-quality advice from qualified employees and an app-based loyalty program.
In the 2020/2021 financial year, SiNN GmbH generated sales of around 240 million euros with around 1,800 employees.
For more information: www.sinn.com