The protocol provides for rapid assistance for people who are on the roadside with breakdowns. “Normally, in the event of a breakdown, you call your car dealer, the ANWB or another roadside assistance company. Now people may have to wait longer due to crowds, and we don’t like that when they are above the warm asphalt,” said the spokeswoman. That is why Rijkswaterstaat quickly takes people to a petrol station or service area ‘as a form of service’, so that they can wait there in the shade for further help.