I receive a happy email from the NS. You can now check in and out with a debit card. I prefer to leave a debit card with my assets at home, but NS is certain that checking in and out with the debit card will prevent me from having double travel expenses. I’m looking for customer service. There I no longer find a person, but a chatbot that can answer any question. The questions have already been made up for me. Change subscription? Money Back? Close to desperation, I am reassured: there are no trains due to strikes, this lasts for the rest of the day.
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A version of this article also appeared in the February 8, 2023 newspaper