New PayPal Terms and Conditions as of May 6, 2022

When the payment service PayPal changes its terms and conditions, this usually affects different user groups. Sometimes it’s just business customers, sometimes just users of certain services, but sometimes it affects almost everyone. The current change to the Terms of Service, scheduled to take effect on May 6, 2022, is a mix of everything. TECHBOOK explains what the two most important innovations are about. Because the formulations of PayPal are not always easy to understand.

What initially sounds like an extension of seller protection is in fact a limitation. With this adjustment to the Terms of Use, PayPal excludes “certain non-replaceable tokens (NFT) with a transaction amount of more than USD 10,000” from seller protection. However, most other NFTs are unaffected. For these, the general rule still applies to sellers: “You must provide evidence that the intangible item or digital goods were provided as described or the service was performed as described. Evidence must clearly show that your buyer received the good or service or benefited from the transaction.”

PayPal will request more information about complaints in the future. This should optimize processes and ideally help customers better. PayPal informed TECHBOOK on request: “Overall, the processes should be optimized to minimize the number of customer contacts required for processing and to keep customers transparent about the deadline by which they can expect our answer. Requesting more information depends on the underlying issue.”