Schiphol is extending the compensation scheme for passengers who have missed their flight due to the chaos at the airport. The arrangement was initially in effect until 11 August. Because the queuing woes were far from resolved by then, travelers who have missed their flight up to and including today through the actions of Schiphol can submit a request for compensation.
The compensation scheme includes the costs of rebooking flights, replacement flights, alternative transport and additional travel costs incurred to travel again to Schiphol or another airport. Affected travelers have until 30 November to claim compensation from Schiphol.
In a press release, Schiphol claims to have felt responsible for all travelers who missed their flight due to the mismanagement of the airport.
Mass claim
What Schiphol does not mention is that a mass claim from the Consumers’ Association was hanging over the airport management. It ultimately did not come to that claim, after co-initiator Broadcasting Max and the Consumers’ Association came out together with Schiphol.
15 minutes waiting
Today Schiphol announced that the autumn break was already going much better. Average security wait time was average fourteen minutes.