Nog tijdens het geprek met de callcentermedewerkster krijgt Lindy Adriaenssens e-mails toegesturd with daarin offers for a new energy contract. The verkoopster verzekert de vrouw dat het gaat om offers, en dat he door de passed te openen geen contracts been afgestloten. Toch blijkt dat Adriaenssens wel degelijk will be interpreted as new clant by Luminus.
“I’ve raised my eyebrows and given that I don’t want to change the energy efficiency, that I’m going to do when I have Engie and I don’t want to overstappen to Luminus,” says ze. On thanks to the signing of the contract will be announced, bleef the contract will be confirmed. Pas toen VTM Nieuws contact opnam met Luminus kreeg Adriaenssens het report that hair contract will be announced.
Volgens special journalist Jonas Muylaert works Luminus are de overname van Essent same with Nederlandse callcentra. “The mensen works op commissie, dus the krijgen een bedrag as ze een contract aansmeren aan klanten. That’s also a requirement for Luminus, you don’t want it here naturally over the good cooperation contract,” says Hij uit.
Onwetting
The contracts have been declared as follows: there is a written agreement that is given, so that it is missing from the report, so that it is clear that the actual practical situation. “When the door was given to the economic inspector, the boats could be charged up to 200,000 euros”, weet Muylaert.
Luminus told you that there is a problem, and that there is a problem. “Luminus has a draft code for all sellers. Elke verkoopmethode that in strijd is met with our legal code can suffer tot sancties en het stopzetten van de samenwerking”, het clicks in a mededeling.
Tomorrow, energy minister Tinne Van der Straeten (Groen) announced that all energy levers in the country op het matje over de vele complained to consumers. All of the doors to the economic inspection are considered to be proper.