If you have a lot of customers, you can get a lot of complaints: only 1 in 2 files with the ombudsman service leads to compromise

The bathroom faucet repair turned out to be a cold shower and the demand for refunds for concert tickets fell on deaf ears. Some consumers are trying to prove their case in court, 14,488 Belgians appealed to the Consumer Ombudsman Service in 2021. A solution was found in less than half of the cases.

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