How a simple IT upgrade causes chaos at Liberal Mutuality: “No benefits have been received for months” | Domestic

There are a lot of complaints about the Liberal Mutuality (LM), the health insurance fund with 540,000 members. In some cases, benefits for (partial) disability have not been paid out since November. Why is it that emails about this are not answered and telephones are simply not answered? “We have no income and we are walking on the tips of our toes,” victims testify.