GNW-Adhoc: eGain launches AssistGPTT, the first solution of its kind to automate knowledge for customer loyalty

^SUNNYVALE, Calif., Sept. 26, 2023 (GLOBE NEWSWIRE) — The eGain

Corporation (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading

Provider of knowledge management platforms for the automation of the

Customer Loyalty, said at its Solve(TM) 23 conference, September 25th in the

Brewery in London, eGain AssistGPT(TM) was presented.

AssistGPT is an integral part of the eGain Knowledge Hub and is based on

generative AI. It is a comprehensive zero-code solution for the

Knowledge automation. For example, the creation of

Knowledge content drafts that once took weeks now take just minutes

be completed. The solution also supports customers with their omnichannel

Travel with quick responses and supports contact center agents and

Business analysts in their workflow. An AI console makes it possible

Administrators to define guidelines for the use of generative AI,

Manage prompts and integrate them with other AI technologies in the company

to coordinate.

AssistGPT has a best practice prompt library that

Allows companies to add business-specific prompts.

Based on a BYO architecture, the solution enables the company to

to connect its own AI engines to respond to the requests.

Examples of out-of-the-box use cases include:

* AX (Agent Experience)

* Provides answers to customer queries from content Haystacks

* Summarizes customer conversations

* Improves reactions

* KX (Knowledge Author Experience)

* Create summaries and keywords

* Create and set up prompts

* Write, condense, expand, translate or improve

Knowledge articles and align them with your brand

* BX (Business Managers and Analysts)

* Gain insights from customer feedback and reports

* Receive a summary of findings and actions

* Create knowledge content suggestions

“Generative AI relieves the burden on knowledge management. KM offers reliable content,

Business controls and analytics for generative AI,” said Ashu Roy, CEO of eGain.

“Together they deliver transformative value in customer retention.”

Further information

AssistGPT: www.eGain.com/solutions/generative-AI/AssistGPT

(http://www.egain.com/solutions/generative-AI/AssistGPT)

eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/

Free Production Pilot: https://www.egain.com/try-chatgpt-for-cx/

About eGain

Our knowledge-based, AI-powered software automates digital-first

Experiences for companies and government authorities. The eGain platform is with

leading CRM and contact center systems and offers virtual

Support, customer self-service and modern desktop tools for employees

quick benefits and easy innovation. Visit www.eGain.com

(https://www.egain.com/) for more information.

eGain, the eGain logo and all other eGain product names and slogans are

Trademarks or registered trademarks of eGain Corp. in the USA and/or others

countries. All other company names mentioned in this press release and

Products may be trademarks or registered trademarks of their respective companies.

eGain media contact

Michael Messner

Email: [email protected]

Phone: 408 636 4514

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