^SUNNYVALE, Calif., Sept. 26, 2023 (GLOBE NEWSWIRE) — The eGain
Corporation (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading
Provider of knowledge management platforms for the automation of the
Customer Loyalty, said at its Solve(TM) 23 conference, September 25th in the
Brewery in London, eGain AssistGPT(TM) was presented.
AssistGPT is an integral part of the eGain Knowledge Hub and is based on
generative AI. It is a comprehensive zero-code solution for the
Knowledge automation. For example, the creation of
Knowledge content drafts that once took weeks now take just minutes
be completed. The solution also supports customers with their omnichannel
Travel with quick responses and supports contact center agents and
Business analysts in their workflow. An AI console makes it possible
Administrators to define guidelines for the use of generative AI,
Manage prompts and integrate them with other AI technologies in the company
to coordinate.
AssistGPT has a best practice prompt library that
Allows companies to add business-specific prompts.
Based on a BYO architecture, the solution enables the company to
to connect its own AI engines to respond to the requests.
Examples of out-of-the-box use cases include:
* AX (Agent Experience)
* Provides answers to customer queries from content Haystacks
* Summarizes customer conversations
* Improves reactions
* KX (Knowledge Author Experience)
* Create summaries and keywords
* Create and set up prompts
* Write, condense, expand, translate or improve
Knowledge articles and align them with your brand
* BX (Business Managers and Analysts)
* Gain insights from customer feedback and reports
* Receive a summary of findings and actions
* Create knowledge content suggestions
“Generative AI relieves the burden on knowledge management. KM offers reliable content,
Business controls and analytics for generative AI,” said Ashu Roy, CEO of eGain.
“Together they deliver transformative value in customer retention.”
Further information
AssistGPT: www.eGain.com/solutions/generative-AI/AssistGPT
(http://www.egain.com/solutions/generative-AI/AssistGPT)
eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/
Free Production Pilot: https://www.egain.com/try-chatgpt-for-cx/
About eGain
Our knowledge-based, AI-powered software automates digital-first
Experiences for companies and government authorities. The eGain platform is with
leading CRM and contact center systems and offers virtual
Support, customer self-service and modern desktop tools for employees
quick benefits and easy innovation. Visit www.eGain.com
(https://www.egain.com/) for more information.
eGain, the eGain logo and all other eGain product names and slogans are
Trademarks or registered trademarks of eGain Corp. in the USA and/or others
countries. All other company names mentioned in this press release and
Products may be trademarks or registered trademarks of their respective companies.
eGain media contact
Michael Messner
Email: [email protected]
Phone: 408 636 4514
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