Innovative service
Carrier Claims Management is a new service that gives your shipping claims the attention they deserve. When packages are damaged or lost during shipping, it can often be difficult for merchants to obtain a refund. Carrier Claims Management solves this problem by taking care of the entire process.
FIEGE eCommerce Solutions offers its customers a real problem solution with its service. Any lost or damaged item has a direct impact on the customer’s business. For this reason, FIEGE has assembled a team of experts to take care of every step of the shipping claim process – from claiming compensation to handling the damage.
Carrier Claims Management offers another very important advantage: Customers receive comprehensive analyzes and reports that can reveal opportunities for improvement in the shipping process. For example, increased parcel damage can be attributed to faulty transport packaging. It also turned out that 50 percent of the complaints that were rejected by transport service providers were due to the end customer reporting their complaint too late. This is an important note for online retailers to make their customers aware of deadlines in good time.
Logistics service provider of the future – Logivisor Award
The Logivisor Award seeks companies that stand out from their competitive environment and offer their customers concrete solutions to meet the current challenges in logistics. FIEGE won the award thanks to its innovative “Carrier Claims Management” service. The problem-solving orientation, the competitive advantage that offers customers concrete added value, and the innovativeness of the solution were particularly emphasized in the series of topics “Logistics service providers of the future”. With the award, the jury also recognized FIEGE’s positive role change from pure service provider to “added value provider”.
Carrier Claims Management for your company
If you are interested in simplifying your shipping claims process and ensuring you receive a refund for lost or damaged items, then contact FIEGE eCommerce Solutions today. FIEGE is your partner for business success and is ready to assist you with the award-winning “Carrier Claims Management” service and other innovative solutions. Find out more on our service pageto find out more or email Philip Egbert directly!
Philip Egbert, Business Development – +49 171 4138969 – [email protected]
