Family agents René and Puck assist families after a serious accident or suicide: ‘Everything is negotiable’

Policeman René Russ (66) still likes it: the father at the grave of his drowned son. Relatives could not find the man – it turned out that he had been sitting in the cemetery for hours. Russ settles down next to him and the two talk for hours. It illustrates why he chose to become a family agent six years ago. “Then you know that your job matters.”

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