The DKB adapts the view for online banking via the browser. The new website is very similar to that of the app, but brings with it a few limitations at launch.
The DKB is a direct bank; banking is therefore only possible via the browser or the app. The DKB has renewed the latter from the ground up and has been offering it alongside the old app for a few months. There is also a new view for the browser, which the bank is currently heavily promoting. If you log into online banking, you will see a message that the old version will be switched off by summer and that you should switch to the new one. Alternatively, the DKB also informs its customers by e-mail about the new browser view for online banking.
DKB completely redesigns browser banking
“Now switch to the new banking,” says the email that TECHBOOK has received. “Your banking is taking a leap forward. Because we have redesigned your banking in the browser from scratch – more modern, more intuitive and just as secure.” And in fact, the new browser view has nothing to do with the previous online banking at the DKB. Anyone who has already tried the new app will see great parallels in the optics. Everything looks tidier, the font is larger and users can now find important settings and information in blue boxes with rounded corners.
The side menu has been greatly adapted by the DKB and the entries have been reduced to the essentials. Here you will only find items such as “Financial Status”, “Cards”, “Orders”, “Profile Settings” and “Feedback”.
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New view misses some features
However, the renewed view in the browser still brings some restrictions, since the parallels to the new app can also be found in terms of content. Some important functions are missing both in the app (blue icon with white DKB lettering) and in the new browser view. In our direct comparison, it was noticeable, for example, that the overview of incoming payments and debits from the account is now less extensive. Certain filter options for the search that were still available in the previous view are also missing, as well as the subdivision of current account and credit card.
There is also a real lack of standing orders. They can be viewed and deleted in the new banking app and browser view of the DKB, but editing is not possible. So if you want to change the standing order after a rent increase or electricity price adjustment, for example, look into the tube. Instead, the standing order must be created again.
The DKB does not hide this fact either. If users are on the new browser view, they will find a note here that the focus of the new banking is initially on the central functions. “We are continuously expanding the range of functions of the new banking in order to make your daily banking even better,” says the DKB in a notice box on the start page. Another box in the “Cards” section reveals that DKB customers will soon find many more options for their banking in the new browser view.
Until all functions are also available in the new browser view, the DKB refers to the previous banking in cases where customers are missing a function. Users are also forwarded here if they want to access their mailbox, for example.
The DKB cannot and does not want to say goodbye to the previous browser view for online banking. The new and old versions of the app have also been running side by side for months. But that will soon come to an end, as the bank announced in the information mail. Users should switch to the new view by summer, as the previous banking will soon no longer be supported.
This is how switching to the new banking view works
If DKB customers want to try out the new browser view for online banking, they have to consider a few things. First, you should check whether you have stored your current cell phone number in your profile. You will find the corresponding entry in the “Service” and “Personal data” areas. In the second step, you need the current DKB app, i.e. the one with the blue icon and white logo. It can be downloaded free of charge Google play store and Apple App Store download. The app is used to confirm the login in online banking.