The Consumers’ Association believes that Schiphol should compensate the damage for travelers whose flight is canceled this summer. That is why the association is investigating possibilities for a mass claim against the airport. That reports the interest group Friday† Sandra Molenaar, director of the Consumers’ Association, calls the cancellation of flights “incomprehensible” and “amateurism at its best” shortly before the summer.
This mainly concerns travelers who have booked a separate flight ticket. According to the Consumers’ Association, anyone who has booked with a travel organization can knock on the door of the relevant company. According to a spokesperson, it is still difficult to say what amount the claim will be. “Travellers do not have a contract with Schiphol that states what they are entitled to. In addition, the damage will differ per consumer.” It is also not yet clear how many flights will be canceled by Schiphol.
On Thursday, the airport announced that there will be a “day limit” on the number of departing travelers due to staff shortages. Schiphol expects that approximately 13,500 fewer passengers per day will depart from 7 July to the end of August. That equates to a decrease of about 16 percent per day.
Also read: Schiphol puts the brakes on the number of departing travelers