,,The consumer often has no idea what is involved in a large project”, says Kris Boon, board member of Werkspot, a platform on which consumers place construction jobs and to which DIY companies and freelancers can respond. ,,Then the professional can explain it so often, it is often not understood or people don’t listen well.” According to him, things often go wrong because of a ‘knowledge difference’ between the customer and handyman.
Conflicts between handymen and customers: ‘You always have difficult and difficult customers’ | Inland
