How I can help?
It is the constant question asked by Doctor Max Goodwin, protagonist of the New Amsterdam series.
I saw this series that I loved, don’t miss it!
It is an impeccable lesson in Leadership and is based on the life of Dr. Eric Manheimer, who was director of Bellevue Hospital in the United States.
I share some of the teachings he left me:
Always ask: “How can I help you?”
But don’t just ask, also LISTEN.
That’s when I remember that we have two ears and only one mouth for a reason!
Your team is always run within the values they believe in. But what is a value?
Value is what I am not willing to trade. It doesn’t matter what they offer me in exchange because this is not for sale.
Understand that all jobs are important.
I’ll tell you what happened to me: I’m Argentine, and I was proud to see the Argentine National Team win the cup and the team’s cook hug Messi, they’re on the same team and they all tried to play their role to the best of their ability… the victory was shared.
Returning to the series, Max informs what is the result they are looking for, and listens to strategies to achieve it. He does not have the absolute truth, he asks for opinions because he understands that the important thing is to achieve that objective, the strategy can be suggested by another collaborator. He always gives his best.
It’s good to know that if something doesn’t work out, 10 points wasn’t due to a lack of commitment; that we put absolutely everything we had, right?
The best example is to be a good example.
And there is the director, working side by side with everyone. He is a transgressor, and if he has to fight the rules and break them, he does.
Years ago I read a phrase that reminds me of Max: “You will only be perfect the day you are yourself.”
Max inspires those responsible for each area to make decisions and be encouraged to do new things.
Do we have the courage to innovate?
They say that no smooth path leads to the summit…
He is not in an office, he goes around the hospital willing to collaborate. This attitude allows you to listen to feedback from patients and professionals. Are we willing to leave comfort to be more efficient?
Good information allows you to make good decisions… it’s a half court goal!
Richard Brandson says that customers do not come first, that employees come first. If we take care of the employees, they will take care of the customers.
And this is exactly what he does: he creates bonds and knows each one of the members of the hospital.
By the way, I, Laura Romeo, how can I help you? Tell me!
E-mail: [email protected]
Cell phone +549358-5614594
Instagram: @lauraromeocoach
by CEDOC