Chaos throughout the Madrid Cercanías network due to a breakdown in Chamartín

taketonews

A “signaling fault” at the Chamartín station caused chaos early this Monday morning throughout the Madrid Cercanías network. As early as 6 in the morning, the loudspeakers of the different stations warned of severe delays in the trains and that they would not reach Chamartín, only as far as Atocha. Well, the arrival at this station, that connects all the train lines, accounted for that chaos: platforms full of people, trains parked for long minutes and others that, directly, do not make their usual route on a day when the capital has woken up with rain.

As announced by Adif, which advises travelers to use an alternative means of transportation While the incident is being resolved, the fault in the computerized signaling system affects practically all the Cercanías, medium-distance and long-distance lines. The only Cercanías line that in principle is not being affected is the C5 Humanes-Atocha-Móstoles El Soto, the most used in Spain. Nor have the high-speed services been altered.

Regarding the Iberian/conventional gauge Long Distance and Medium Distance services: they are affected the Intercity Madrid-Almería (which will go by bus to Vilches) and the trains Media Distance linking Madrid with Jaén, Albacete, Soria and Zaragoza. In these cases, Renfe has arranged that the departures for Jaén and Albacete be from Aranjuez, while those that go to Soria and Zaragoza depart from Alcalá de Henares (Soria and Zaragoza), stations that will be connected by buses with Chamartín until it is resolved. the incidence. For their part, the Santander-Alicante and Gijón-Castellón trains will transfer by bus between Chamartín and Atocha.

For these services, by having a Personalized Ticket and passenger data, Renfe is reporting the incident by SMS and mail to those affected. In case of abandoning the journey, Renfe will allow these travelers to change or cancel the ticket free of charge.

Software incident

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According to the details provided by Adif, the problem stems from an incident in the Chamartín interlocking software -based on Alstom technology-, which has led the manager to choose to maintain traffic with very restricted throughput flows at said station until can guarantee “operational safety conditions”. The incident, which affects the control, command and signaling subsystems, has been identified as a result of the work for the commissioning of the new tracks 9, 9B, 10 and 10B of the Chamartín – Clara Campoamor Station.

Alternatives to the train

Reinforcement measures have been coordinated with Metro de Madrid and the Regional Transport Consortium in order to correct the increase in passenger demand due to the transfer caused by the breakdown. Information channels have also been strengthened so that users can consult the status of the trains and make the pertinent queries.



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