At the end of 2021, Pax Assistance was born, “a comprehensive travel assistance services company,” says Alexia Keglevich, CEO of the company that has already assisted passengers in 80 countries with a 5/5 satisfaction level, according to Trustpilot.
– What do you mean by comprehensive services?
I am referring to services that range from a simple medical consultation to a medical repatriation with specialized medical support. Obviously, it also includes hospitalizations, care with specialists, emergency dentistry, care for pre-existing conditions, among others. We are the only ones that have medical assistance for professional athletes or extreme athletes. And all our products include COVID coverage.
– And beyond medical issues, do you also have other coverage with your plans?
Yes, of course. We have compensation for lost luggage, quarantine expenses, travel cancellation insurance, mobile device insurance, assistance to pregnant women, among many others. In fact, our emotional support service is unique, and marks the profile of our company. We are a company with a big heart, which manages to empathize with the traveler by understanding his situation, sometimes of vulnerability being far from his country, from his home and we know that he and his relatives need accompaniment. Being with them is essential for assistance to be closer and more effective.
– What impact does technology have on the services you provide?
We have the highest technological infrastructure to streamline everything that is done manually in other companies. We apply technological knowledge so that acquiring our services as well as using them is the simplest thing on the market.
– How is the company projected for the coming years?
We have already made a very strong mark on the market. The entire team that makes up Pax has always worked in this area and in the medium term we want to position ourselves as the leaders of the region and the world, since we bring a totally different vision to that of any travel insurance. We present ourselves as a transparent and agile company, which will not give surprises when it comes to needing us. We are very close and we facilitate contact with us both from the purchase and from the services. We are the only ones that, in addition to the traditional way of activating services, we provide immediate attention by WhatsApp. We promise an immediate response, and that already makes us different. We also pay approved withdrawals in less than 48 hours. Something unprecedented and that only we guarantee. And, in the long term, we seek to be world leaders. We have already launched our company in Europe, and we are going for much more.
paxassistance.com
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by CEDOC
