Explore whether a bank office would be viable in the metaversefind out if it is possible to reduce the time that workers spend on tasks with less added value or discover if there is a way for customers and employees to communicate in the most human way possible through technology. CaixaBank Y microsoft have taken their business collaboration a step further by launching an “innovation lab” to investigate potential applications of artificial intelligence and the metaverse in the banking sector. The AI Innovation Labas they have called this new alliance woven in Barcelona, consists of teams from both companies collaborating to develop proofs of concept, prototypes and potential use cases around these technologies with a much longer-term vision than usual.
In the case of the banking entity, this will involve above all the professionals who operate in its IT subsidiary, Caixabank Techwhich will begin to work in coordination with the artificial intelligence R&D center that Microsoft has in the Catalan capital. This ‘hub’ is made up of nearly a hundred software developers‘, data scientists Y specialists in machine learning.
“Joining forces with Microsoft in artificial intelligence research will help us accelerate the creation of real products and solutions by applying the most innovative technology that exists in this field and thus make it available to our customers and employees,” says the Director of Media of CaixaBank, Luis Javier Blas Aguerosit’s a statement.
“The combination of CaixaBank’s deep knowledge of the financial market, with Microsoft’s experience in artificial intelligence and other innovative technologies, will facilitate the development of solutions that will transform the experience of financial services customers”, agrees the president of Microsoft Spain, Alberto Granados.
Technical formation
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The first projects will revolve around the creation of a ‘cyber assistant‘ for employees, the development of virtual environments that offer immersive experiences for both employees and customers, as well as the implementation of hybrid work scenarios.
But, regardless of the technological commitment, the agreement also includes the commitment to train workers so that they can exploit it to the fullest. Thus, according to this statement, CaixaBank and Microsoft will define a series of training itineraries so that professionals from the bank’s technical and business areas acquire knowledge about the impact of technologies such as artificial intelligence, the ‘cloud‘ wave data management in financial services.