FRANKFURT (Dow Jones) — Federal Network Agency President Klaus Müller wants to be allowed to impose fines on Deutsche Post in the future and has demanded that only premium letters with higher postage have to be delivered within one day. “The federal government is planning an amendment to the postal law. I’m campaigning for the Federal Network Agency, as the supervisory authority, to be given more room for manoeuvre,” Müller told Bild am Sonntag. “At the moment we can only receive complaints and then issue a reminder. That’s not enough.”
The head of the supervisory authority already has concrete ideas as to which instruments he could use to make Swiss Post more reliable in the future. “A supervisory authority should be able to independently check why there are delays. At the moment we have to trust the statements made by Swiss Post,” said Müller. “And if legal quality standards are not met, we must have the power to impose fines on companies.”
The Federal Network Agency set a new record of 43,500 complaints about mail delivery in 2022. “They came from all over Germany, some from mayors, district administrators, companies whose important business mail was no longer reliably delivered,” said Müller. In December, the number of monthly complaints did not rise further compared to November, but this can only be explained by a special effort at Christmas. “People pay postage all year round and also have a right to letters delivered on time all year round.”
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(END) Dow Jones Newswires
January 07, 2023 18:04 ET (23:04 GMT)
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