With a bit of luck you will be lucky with the people you work with. But what to do with that colleague who always knows how to professionally screw up the fun in the workplace?
In the book How do I survive difficult colleagues? German psychologist Jörg Berger and coach Monika Bylitza explain the behavior of various colleagues. These are the five most common, with coping tips from the authors and therapist/provocative coach Jeroen Stek.
This type comes in different degrees, but all versions have in common that they always go for their own interest at the expense of others. Think of that colleague who is making a loud private call, so that everyone in the open-plan office has to hear about his problems with the energy supplier. Or the one who interrupts and hijacks ideas during the video meeting. Then there is the manipulator, who makes use of helpful colleagues and throws tasks over the fence under the guise of collegiality. Border-crossers are gradually expanding their influence in these ways. Their diligence and loyalty make them indispensable to their executives, who often turn a blind eye to their power plays.
Handling tip 1
Berger and Bylitza: “Border-crossers like nice and helpful colleagues, because they make their own lives easier. So say no to them. In theory saying no is always easier than in practice, but keep trying and give back: ‘You were given the responsibility for this, so I can’t help you.’”
Handling tip 2
cutting: “Guard your limits with the scratch-in-the-plate tactic. Remain friendly and very clear to the border crosser if they interrupt you, order your work, push ideas through and play the supervisor. State and clearly indicate that this colleague exceeds boundaries for you. “You’re crossing my line again, stop!” ‘You are not alone in this open-plan office and you have to take others into account.’ If you have mentioned this a number of times, indicate that you want to go to the manager with this person to discuss it. If the manager is already absorbed in it, stick to the scratch-in-the-plate tactic and avoid this colleague as much as possible.”
“She takes and takes, but gives nothing back”
Regina (42): “She took me aside and said: I feel a click with you and want to share the following with you. Then she poured out her entire life story to me. About her late husband, her sick child, her new relationship. I remember thinking: wow, how special that she shares all this with me and admirable that she dares to be so vulnerable. But I came back from that enormously, because since then she vented her heart with me almost every day. Even during the lockdown. She did exactly the same with other colleagues. Every online meeting invariably started with her complaining, she’s in some dramatically troubled relationship. In the beginning I still listened and showed understanding, also gave advice when she asked. But every time she whines about the same thing. In doing so, she attracts every topic of conversation. When I look outside and say, “Look at those dark clouds, rain is coming.” Then she says: ‘My mood is also as dark as those clouds, because…’ Then there is another whole story about her new husband, which makes her unhappy. I don’t like that negativity at all. When something bad had happened to another colleague and told about it, that complaining colleague completely waltzed over it. She demands a lot of empathy, but shows zero understanding towards others. She never asks how I am. So now I just ignore her, I don’t respond to her. Although I am normally quite a pleaser, I no longer feel the need to be nice with her. She takes and she takes, why should I give?”
It should be possible to talk to colleagues about personal problems. Asking for help with a difficult job can happen. But energy guzzlers go too far, way too far. They seek support from colleagues to an extent that is not appropriate at work. Like the emotional vampires who draw in every conversation and tell them about their problems in great detail, leaving involuntary audiences emotionally drained. Also incredibly energy-consuming: the worry child that the content can handle the work, but not emotionally, so that colleagues have to help out every time. Energy guzzlers want continuous support. This costs others energy and distracts from their own tasks.
Handling tip 1
Berger and Bylitza: “Anyone with a problem deserves compassion. Give that attention in a small gesture: an encouraging pat on the back, a sentence that shows understanding and compassion. So listen carefully and put a warm sound in your voice, which makes it clear that you empathize with the other person. Relatively speaking, only a little bit of support is needed to be able to work well with energy guzzlers.”
Handling tip 2
Stek advises against this: “Once you show a touch of compassion, the energy guzzler won’t let go. Taking out their unpleasant feelings on others is the only way for energy guzzlers to deal with them. That’s how they get energy. Energy they take from others. They use listeners as I-supporters and are rarely really interested in what the other has to say. Don’t let yourself be drained. Feign bluntness, because energy guzzlers throw themselves on gentle and understanding people.”
The hot-tempered company manager, where everyone is on their toes to prevent anger outbursts. That colleague who is constantly angry and takes it out on others, who hammers on the keyboard half the day, takes every comment personally and then hits it hard. Bullies want power. They achieve that by scaring others. They are explosive, unpredictable and intimidating. They dominate every meeting or social situation and are not averse to a threat here and there. Most people prefer to avoid conflict and therefore give in quickly. Making bullies increasingly take it for granted to trample on the rights of those they consider weak.
Handling tip 1
Berger and Bylitza: “Don’t appease and trivialize. That makes the bully more and more powerful and you smaller and smaller. Also, don’t get involved in the power struggle. Instead, interrupt politely, but urgently, and stand up for yourself. Set boundaries and say, “Don’t take your anger out on me.” Walk away if the bully has a tantrum.”
Handling tip 2
cutting: “Bullies are unbearable. Crawling underneath gives them more power and contradicting them adds fuel to the fire. What can help: act like a gray smooth stone, from which everything seems to slide off. Keep realizing: The bully’s anger is not personal. Don’t let it come in. Stay calm. Bullies want you to crawl away from fear, they feed by making you small. If they don’t get a response, they look for another victim.”
Holds back creative processes and decisions with a pessimistic view of the world. Negatives inflate a minor flaw into a massive lack of competence. Funnily enough, at first glance they seem to have a very competent and critical view of the matter. But listening for longer makes it clear that they actually do nothing: they offer zero solutions or good ideas, they train things up and have a paralyzing effect on their projects as well as on their environment, because the atmosphere does not get any better. Think of the type who talks everything down: “Gosh, it took you so long to do that? Don’t mind it. Are you sure this profession is for you?” Victims sometimes need days to recover from their disapproving and hurtful words.
Handling tip 1
Berger and Bylitza: “Negatives are firmly convinced that they are at the mercy of the ignorance of others. So be competent and show it. That requires care and good preparation. In a discussion, do not make a blunt proposal, but proceed more systematically and convince with evidence.”
Handling tip 2
cutting: “Don’t let that negativity infect you and try a provocative approach. If the negative person gently points out that something won’t work, thank the person for the positive feedback and don’t do anything with it. If the negative person grumbles again, you can also reflect that positively: ‘You are always optimistic!’, with a wink. Not that it really helps, but that way you still have a little fun with it yourself.”
Is friendly and sweet, but in the workplace this type is of little use, because you can’t rely on it. In an effort to please people and avoid confrontation, avoiders say yes without thinking about it. In short, they agree to tasks for which they do not have the time or for which they are not qualified. Avoiders don’t mean it wrong, there’s no harm in it, but they don’t get the job done. They don’t make decisions, because that way they don’t run the risk of making the wrong one. The avoider procrastinates, misses deadlines, does not keep to agreements and thus abandons colleagues who have to pick up the work.
Handling tip 1
Berger and Bylitza: “Don’t facilitate them. Saving avoiders may seem kind, caring, and collegial, but in fact you are rewarding the avoidance behavior by taking over the difficult tasks or simply accepting blockages in making decisions. Put commitments in writing and don’t be afraid to say that you will involve your supervisor if agreements are not met.”
Handling tip 2
Stek: “Avoid avoiders. Don’t give tasks to this type, because they won’t finish anyway. If you must work with an avoider, agree with them when something needs to be done and what to do if the deadline isn’t met. Remember that an avoider wants to avoid conflict, so attach negative consequences to the behavior of this type of colleague: ‘If we don’t meet the deadline, we feed our failure back to the big team and we get on our head.’ Stay alert, because there is still a good chance that the deadline will not be met.”
“I always felt like I was invisible”
Joan (52): “I was new and was trained by a colleague. At first it went well, but she soon became more and more hostile to me. Besides criticizing my work, she also started telling me what to do – which was not her job. She played my boss when we were on the same level. To make matters worse, she also adopted my ideas. Then I suggested an idea during a meeting, and then she tweaked it a bit and suddenly it was her idea. She did this very cleverly, I hardly noticed it myself, let alone that others did. When I confronted her about this, she laughed at me and said I was imagining things.
During discussions she always took the floor, I hardly intervened. To the supervisor she would say something like: ‘We figured out that…’, while she hadn’t thought of anything. She got on well with the management. I, with my more modest disposition, had the feeling of being invisible. She was young, wanted to move up, and she succeeded. When our supervisor suffered a burnout, my colleague succeeded her. A few months later my contract was not renewed. Supposedly because of budget cuts, but I suspect she’s behind it. Maybe she was afraid of competition. Despite all her criticism, I’m sure I was good at my job.”
- READ MORE How do I survive difficult colleagues? (€ 17.99, Cook Book Center)