After Tom Waes’ rant: Ryanair really performs worse than other airlines?

“F*ck you Ryanair. See you never. Never.” Tom Waes has clearly had it with the airline. Recognizable? The Irish low-cost airline does not exactly have the perception of being customer-friendly. But apart from all emotion: how well or poorly does Ryanair really perform in terms of service, punctuality and customer friendliness? We asked aviation expert Luk De Wilde. “Ryanair scores very well on one very important point.”