A large Finnish company knows the dangers of artificial intelligence, but still uses it

Artificial intelligence not only brings with it opportunities, but also risks related to technology, data protection and human rights, if it is not used judiciously. The pension insurance company Ilmarinen has published guidelines for the responsible use of artificial intelligence.

– Many good things can be promoted with artificial intelligence, but there are also risks, states Ilmarinen’s director responsible for enterprise architecture, information security and artificial intelligence development in the press release. Maija Nikula.

With many new technologies – including artificial intelligence – there is a danger that it will take its toll. According to Nikula, the pension insurance company has felt it important to make a clear policy on using artificial intelligence.

– When planning new services and other uses, it is essential to think carefully about how artificial intelligence can be used judiciously and responsibly, says Nikula.

Five theses

According to Ilmarinen’s artificial intelligence theses, artificial intelligence is merely an auxiliary tool, not a goal. A person is not only behind the wheel but also responsible.

– Humans always manage artificial intelligence systems and the results they produce and are responsible for their operation and use, the company declares.

According to Ilmarinen, the aim is to always apply artificial intelligence to the benefit of customers, i.e. to improve, enhance and equalize the service.

Ilmarinen promises to use artificial intelligence in a way that does not endanger the confidentiality of customer data or data protection.

– We carefully ensure the functionality of our artificial intelligence systems and the correctness and representativeness of the data we use. We actively and regularly monitor the operation of our artificial intelligence systems and address deviations immediately.

Ilmarinen’s principles of responsibility for using artificial intelligence

  1. Artificial intelligence is led by humans
  2. Transparency and explainability
  3. Equal customer service and legal protection
  4. Principles of good governance of artificial intelligence
  5. Reliable and safe artificial intelligence systems

Source: Ilmarinen