Supermarket chain Jumbo will stop tracking down shoplifters using smart cameras with artificial intelligence (AI), De Telegraaf reports. Since last spring, new cameras have been monitoring customer behavior in the stores, but the Veghel-based company no longer feels comfortable with this. “It is also possible to detect theft in other ways,” CEO Ton van Veen told the newspaper.
Earlier this year it was announced that 100 million euros are stolen from Jumbo every year. The company therefore announced at the beginning of this year that it would conduct tests with AI to identify shoplifters. By selecting customers with special security cameras for deviant behavior, shoplifters could be caught more easily.
30 million less in theft
The additional measures appeared to work. In the first half of this year, a third less was stolen than last year. “The attention we paid to this in particular has led to fewer thefts,” Van Veen told Omroep Brabant at the time. Over the entire year, theft has been reduced by 30 million euros, it now appears.
Yet Jumbo is not satisfied with the test. “It doesn’t make people feel good about shopping. Customers are not potential thieves, customers are very welcome, even if someone has forgotten to scan something,” Van Veen told De Telegraaf.
According to the CEO, it is also possible to combat theft in ‘other ways’. It is unclear what measures Jumbo will now take.
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