Web shops do not pay customers back or pay them too late for returns, what do you pay attention to when purchasing? | Money

tipsMore and more online stores are not paying consumers back their money, not paying all of it, or are not paying back their money too late if they have returned a product. This is evident from research by the Consumers’ Association. What should you pay attention to when making a purchase online? And are you always entitled to a refund of delivery costs? “Pay attention,” warns Gerard Spierenburg of the Consumers’ Association. “This only applies if you return the entire order.”