Chaos and peak pressure at delivery services: ‘Extra exciting whether your gift will be delivered on time’

Parcel services in the Netherlands experience an extremely busy period around the holidays, which starts early with Black Friday and Cyber ​​Monday. In the busy December month there will of course be Sinterklaas and later Christmas. So the question is whether gifts will be delivered on time. Furthermore, reporter Yteke de Jong says that the slogan ‘ordered today, delivered tomorrow’ does not apply at all during this period. DHL and PostNL deploy office staff and ask part-timers to work more to meet demand. Delays are inevitable, but delivery services are investing in collection points and asking consumers to indicate their delivery wishes. According to De Jong, parcel services and shops have been working for months to manage the crowds.

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