CCan OSA transform a trivial departure into a moment of public despair? Sometimes a suitcase is enough. It happened atSofia Airport, Bulgaria, where a woman was rejected on boarding On a Ryanair flight to Vienna for passing – according to the company – the allowed size of hand luggage. The scene is transformed into a viral episodebetween tears, beaten doors and accusations of cruelty. But this is not just a story of centimeters and extra rates: it is the reflection of an increasing tension between passengers and policies of the airlines.
The luggage is too big, woman bursts into tears
The video released online shows the passenger in the attempt to struggle his bag in the appropriate meter of size. A well -ended test (almost), but insufficient for the Ryanair staff, stuck in the decision to make them pay a supplement. To his refusal, the situation has degenerated: The woman collapsed on the ground in tearsknocked on the door of the gate closed and implored to climb. According to the British newspaper The SunNikolay Stefanov, one of the witnesses present, said: “They threatened us to delete the whole flight if we had not gone up on the bus. The passengers, frightened, obeyed “. And the flight started. Without her.
Other passengers in shock
According to multiple sources, it was not the only one to stay on the ground that day. Other travelers would have been stopped for the same reason. The behavior of the staff was called “unjust” and “dehumanizing». On the case it is The Bulgarian vice premiere, Grozdan Karadjov, also intervened, which announced an internal investigation. “The behavior of the staff was outrageous,” he said. The handling company defended its employees, underlining that “There was no physical contact” and who “acted according to regulations”.
The controversies on out -of -measure luggage at the airport
The Irish company confirmed the version: «The passenger had purchased a basic rate, which only includes a small bag. Since his bag was too big and refused to pay, boarding was denied». But there is a detail that has made people discuss: Ryanair would reward the employees who report out of measure luggage, with bonuses that can reach 80 euros per month. And while the CEO even evaluates them to increase them, the discontent between passengers grows, often caught by surprise by rules perceived as inflexible.
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