72,000 phone calls in one year: this GP post is struggling with enormous crowds and understaffing | Healthy

Urgent or no rush, that’s the question every time General practice center de Limes in Leiderdorp, which works for the dune and bulb regions, Leiden, Leiderdorp and Alphen.

Such a post, which is only open outside office hours, is there for emergencies. Yet the care providers are called too often on the phone about complaints that can wait. “This keeps the line busy for real emergencies,” says director/driver Gos de Vries.

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