More and more online stores are not paying consumers back their money, not paying all of it, or are not paying back their money too late if they have returned a product. This is evident from research by the Consumers’ Association. What should you pay attention to when making a purchase online? And are you always entitled to a refund of delivery costs? “Pay attention,” warns Gerard Spierenburg of the Consumers’ Association. “This only applies if you return the entire order.”
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58 percent of online shops did not pay return money, returned it too late or incompletely: this is how you prevent this
