Image: Hennes & Mauritz AB

    The e-commerce service provider Webhelp plans to take over the service center of the Swedish clothing chain H&M in Nuremberg. Both companies had already signed a corresponding agreement on October 19, Webhelp announced. The transaction is still “subject to the approval of the responsible authorities”.

    According to Webhelp, it has been “working closely with the Swedish fashion brand” since 2018 and intends to continue operating the Nuremberg service center after the takeover. As part of the agreement that has now been reached, the 500 employees received “a continued employment guarantee for at least two years under the same conditions”, the company announced.

    “For us, the main focus is on the stability for employees and the seamless continuation of business during the handover,” explained Christoph Thieme, CEO of Webhelp DACH, in a statement. “We are also very pleased about the addition to the Webhelp family and H&M’s vote of confidence in us and our services.”

    Joakim Eskilsson, Global Head of Customer Service at H&M, explained the transaction from the perspective of the Swedish clothing retailer: “For H&M, the transfer of the Customer Service Center to Webhelp is a bridge to the future of service excellence: we are building on a trusted partnership that will… Ensures the safety of our colleagues at the Nuremberg location while at the same time offering new strengths for exceptional customer service,” he said in a statement.

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