A spokeswoman for Lidl says the outage started around a quarter past four in the afternoon. ,,But I just heard that it has been resolved again,” said Marian Verheij around a quarter to six. Albert Heijn also says that the problems have now been resolved.
Blokker also suffered from the pin problems. Complaints are also received from other retail chains. The first reports about problems with debit card payments arrived at the site at half past four. Most complaints came from the Randstad.
Just after 3 p.m., the allestoringen.nl site shows a clear peak in the number of reports of pin problems. It is still unclear where the problem lies and how long it will last. According to Geldmaat, ATMs do work and the malfunction only affects payment systems in shops.
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The Dutch Payments Association, an umbrella organization of banks and other companies that regulate part of the payment system, has no indications of problems among its members. A KPN spokesperson also sees no indications of problems at the telecom provider. “It seems more likely to be a malfunction at one or more retail chains themselves and then it soon seems like a national malfunction, but it does not seem to lie with our members or with the providers,” says Berend Jan Beugel of the Payments Association.