Telecom operators must automatically compensate you next year in the event of a prolonged interruption. For each day that you cannot use the internet or telephone, the provider must deduct part of the subscription fee. From when are you entitled to compensation? What is the minimum amount the provider should charge you? And what if I find that insufficient? The new scheme is explained in detail below.
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Operators will soon have to reimburse you for days without internet or telephony. But how many euros is that? And does that amount keep increasing?
