Frequently Asked Questions About My Esim
What is my esi?
my partner; It is a technology that allows the remote sim profile to load and manage without a physical intervention.
Who can benefit from Esim?
Our complainants, who are supported by ESIM, make use of the existing Türk Telekom tariffs and subscribe with the method of transporting numbers or receiving new lines. If our current Türk Telekom subscribers support the devices, they can switch from physical sim to Esım.
How can I subscribe to Esim?
If you will be subscribed for the first time or carry your number, you can visit our dealers with your necessary documents and your ESIM supported device. Your dealer will start your subscription transactions from the system. At the end of the process, you can complete your process by reading the QR code that appears on your dealer’s screen from the cellular plans of your phone.
Our corporate customers will be given to them by customer managers and use the “ESIM activation card olan with QR code. You can complete your transaction by reading the QR code in the card from the cellular plans of your phone. In the QR cards used in the corporate channel, the transient transition and new subscription procedures have been stopped since the reproduction process continued due to our studies to improve the customer experience.
Can I use my device with two physical and escale support, two lines/dual sim?
Yes, you can make two separate subscribers for both simkarts, you can choose one of our corporate or individual postpaid, invoicing or data tariffs according to your needs.
For our individual data tariffs
CLICKED .
For our corporate data tariffs
CLICKED.
I have a physical sim now on my device, can I switch to Esim?
If your device is supported by ESIM and you are using it with physical sim, you can switch to Esim. To do this, you can visit our dealers with your device and identity. Our corporate customers can forward their requests to the relevant dealer, customer managers or KMTs. Your first transition to Esim will be free, your subsequent transitions will be the same as the physical simkart change fee. You can get information from our dealers about current fees.
How many Esims can I subscribe with the same device?
There is no special limit in Esim subscriptions. You can subscribe within the postpaid and prepaid subscription limits.
Do all my wife have to be from the same operator?
If you do not have any operator lock on your device and your device is supported, you can subscribe with the lines of different operators.
Is the subscription of my wife paid?
You do not pay an extra fee for my esi, existing line fees and simkard change fees are valid. You can visit our dealers and offices for current fee information and contact your corporate customer representative.
I lost my device, which is the line line, what should I do?
If you think you can find your device, you can get the temporary closure status due to loss stolen through customer service. If you find your device, you can re -call our customer service and open your line. In this situation
Your Esim profile has not been deleted from your device without your informationYou can start using your line without starting a start.
If your sim profile has been deleted, you can continue to use your number by reinstalling your ESIM profile on your line via our dealers, offices, or corporate customers.
If you do not find your device, depending on whether the new device is Esim, you can reuse your number by changing the physical or Esim.
I accidentally deleted my wife profile, what should I do?
If your sim profile has been deleted, you can continue to use your number by reinstalling your ESIM profile on your line via our dealers, offices and corporate customers.
I want to sell my device with my esteemed line, what should I do?
If you just want to sell your device, we recommend you to delete your Esim profile from the cellular data menu. Since your profile has been deleted does not mean that your line is canceled, you should apply to our dealers or corporate customer representative if you cancel your line. If you are going to use the same line with another ESIM supported device, you can install it on your new device through our dealer or if you are going to use the same number with physical sim, you can buy physical sim through our dealer. Before selling the device, we recommend that you delete ESIM profiles and return the device to factory settings.
I deleted my profile, was my line canceled?
Deleting your profile does not mean that your line is canceled. The invoice continues to reproduce unless your line is canceled by your operator. For this reason, you should apply to our dealers or corporate customer representatives for the cancellation of the line, regardless of physical sim.
Which devices are used?
Current Device List from here You can review.
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