Katrien saw 3,600 euros disappear after depositing at the CASH point: “I was sent from pillar to post”

Depositing 3,800 euros at an ATM and then not knowing where the money went for weeks: it happened to brasserie manager Katrien Stes (37) from Loenhout (Wuustwezel). “At first I only received 200 euros in my account. The other 3,600 euros remained missing. I was sent from pillar to post,” she tells HLN consumer expert Safia Yachou. Things also went wrong for Ann De Petter (35) from Balen, but during a cash withdrawal. How is that possible? And who is responsible when money “disappears” after a deposit or withdrawal at a CASH point?

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