Reputation
There is a lot of theory, and in theory everything may sound ideal. But going on to reality, my experience has led me to observe a crucial point, a very important distinctive Regarding emotional management at the leadership level.
For a moment, let’s imagine the cost that a Bank or any financial institution when their leadership- which they make decisions and direct teams- lacks emotional intelligence. Some studies have discovered that the most tense and demanded by work pressures, obtain the worst performance in their branches or management areas.
On the other hand, those who remain more “stable and focused” and under the same pressures, achieve much better results in sales and performance. Let’s say, with an important difference in terms of the result.
Why does this happen? Because poorly managed stress leads to take Impulsive decisions.
Therefore, it is key to reflect on Emotional costs badly managed. And particularly in a financial institution, where The reputation is at stake.
It is that to the extent that these leaders or managers accommodate “impulses” in their decisions and are distracted with emotionally driven thoughts, we will have less attention in the operational mind, in the functional mind. And it is a fact: when our emotions surpass us, our mind loses focus and we cannot be completely attentive to what really matters.
In addition, the cost of that impulsivity and distraction Remove the ability to learn and adapt.
So attention with unbridled emotional states. In these times, with a global economy in full, a quota of emotional subtlety will be fundamental and avoid unnecessary shocks.
ANDl Emotional cost If reagent is not less. And having control over our emotions becomes a Key tool.
It is also true that the workplace is, in the emotional aspect, a special place, a unique space, different from the rest of life.
I say this because in the field of friends or family we can go with everything, even what happens to us in our hearts. Different from what happens in a workplace, where we have some rules.
Suggestion: it will be better with the emotional self -control, which is the basis of the effectwith calm stress situations or, perhaps, defending us from hostilities without returning blows.
Impact
I can with knowledge that, in a bank or financial institution, the Emotional self -control It is more than a personal ability: it is a strategic tool.
Is that these organizations operate in high pressure environments, where fast and successful decisions can mark the difference between success and failure. Without proper management of emotions, leaders and collaborators run the risk of acting impulsively, which can generate expensive errors and affect both productivity and interpersonal relationships.
As I have explained above, a manager who lacks emotional self -control can react in a precipitous way in front of a crisis, make hasty financial decisions or transmit their stress to the team. This not only affects operational performance, but also the moral of the group, creating a vicious circle that reduces the global efficiency of the organization. On the contrary, those who dominate their emotions keep calm, even in times of high voltage. This approach not only favors more strategic decisions, but also generates trust between teams and customers.
Emotional self -control also impacts the customer experience. In a bank, where each interaction can influence the perception of the service, an employee who manages his emotions well will be able to resolve conflicts in a professional way and Avoid unnecessary climbs. This strengthens the relationship with customers and reinforces the reputation of the institution.
In a changing economic context, the ability to manage emotions with intelligence is a invaluable active. Investing in the emotional development of the teams not only improves the work environment, but also optimizes financial results, strengthening the institution against market challenges.
Emotional self -control is not optional, it is a key differentiator in the financial world.
Ricardo Brusasca
Coach & Mentor.
@ricardo.brusasca
@seduceatupublico
LinkedIn.com/in/ricardo-mario-brusasca-b8817127
YouTube.com/@ricardobrusasca
Tel: 3517507461