Many sit on the hairdresser’s bench with the highest expectations. If the end result is not as expected, it is not advisable to make a general mistake.
Not everything goes to a hairdresser like Strömsö. We have previously written about Ronja and Ilona, whose hair was ruined by a hairdresser, despite the reference pictures.
If the end result of the hairdresser has not succeeded in the customer’s opinion, many will not say it out loud. That’s not worth doing.
It can be difficult to give feedback to the hairdresser directly face to face. However, it is important to return to the author if the end result is not pleasing and gives him the opportunity to correct any mistake, advises the owner of the Magnetic Head SPA, hairdresser Henna Tiihonen.
– Nothing else develops hairdressers or business than feedback. Every entrepreneur Takuu hopes that only satisfied customers will leave the door, Tiihonen says.
Ilona told Iltalehti a year ago about her unfortunate hairdressing visit. If a pair of photos doesn’t appear, see it from here.
– The hairdresser will be happy to hear if you are not happy with the outcome. If you are satisfied, tell everyone else, please give it a service manager for the Blue Lagoon Beauty chain Kati Stenius.
The most important step in a hairdresser chair
In order for the end result to be a favorite, consultation before starting work is the most important part of the work, both Tiihonen and Stenius say.
Consultation refers to the moment before cutting or coloring the hair to agree on what to do with the hair. In it, examples play an important role.
According to Tiihonen, people nowadays come to the hairdresser with pictures. More pictures are better than just one hairdresser gets better on what the customer especially attracts the hair in the hair and what the dream hair really looks like.
– A skilled hairdresser can also tell if the customer’s hair does not succeed. It is important that the hairdresser dares to say out loud if you can’t make the desired hair, Tiihonen emphasizes.
Stenius also emphasizes the importance of consultation and open communication.
– It is important for a hairdresser to know what has been done for the hair before and what kind of treatment is hidden below. The lighter the shades, the more hair history you can see. The use of direct colors may also make a difference, Stenius says.
The customer may sometimes have a high wishes and the will to get some kind of hair, even if it is not realistically possible. The hairdresser should be sure what to start doing. Before starting work, the hairdresser must make sure that the customer understands and understands him.
– Before starting work, the hair needs to be designed and used together to make the vision uniform. The work of a hairdresser is to realize the customer how the end result can be implemented. If someone does not go according to plan, there is something to return to, Tiihonen opens.
Listening and explaining
According to Tiihonen, the work of hairdressers is to listen.
– You have to be open to what the customer really wants, says Tiihonen.
– It is also important for a hairdresser to explain to the customer why the customer’s wish would not possibly work in his hair, Tiihonen advises.
The most important thing for Tiihonen is to consider the customer’s wishes and, within them, to make him or her like and good -looking hair.
– It is my duty as a professional that I train and develop myself so that I can provide my clients with my vision that could work for his hair, says Tiihonen.
This is how you make a complaint
Especially if the hairdresser himself feels that he has succeeded in his work, it may be difficult for the customer to complain about the end result immediately and face to face. However, according to Tiihonen, complaints are extremely important so that the hairdresser understands where he has gone wrong and in the future can develop his work in a direction where a similar situation can be avoided.
– In the next place, the author is dependent on the customer’s story and cannot know exactly what has been done in the hair. For example, hair color chemistry strongly affects what the new hair color looks like.
In an uncertain situation, it is often only home and seeing friends give a perspective on whether or not the end result was successful or not.
Stenius recalls that you can contact afterwards, for example, via email or other message. Often the actual result is only seen after you have been home for a few days, washed the hair and put it again.
“Hairdressers also understand that giving negative feedback face to face can be difficult,” Stenius says.
The most important thing for the hairdresser and the entrepreneur is that the customer is satisfied.
– The best compensation is that the error can be corrected. Where the error occurred, what was the consultation, whether there was misunderstanding. Complaints are always corrected and replaced by the situation. It is contextual, which is at any time the appropriate compensation that both are satisfied with. Returning money is one option, albeit less common, says Tiihonen.
What happens after the complaint?
In the event of a complaint, the customer is usually proposed to repair the time to make the necessary repairs to the hair. For example, they can be lightened or darkened depending on the situation.
If the hair has suffered more than expected, then hair treatment at a hairdresser or powerful home care products can be a pleasure for the client.
When searching for a suitable hairdresser, Stenius recommends Instagram, a portfolio of many hairdressers.
– On Instagram, everyone presents their skills. From there you often see who is a skilled whitener and who makes the best shock dyes, Stenius says.