Toni Lahtinen experienced a special online banking disorder at Nordea.
Lahtinen’s savings account was blurred due to a bank transfer. Reader
Tampere Toni Lahtinen On Wednesday, he tried to transfer money from Nordea Netbank from his savings account to their access account for grocery shopping.
However, the money did not move and soon the savings account was completely empty. So the money disappeared into the bit space. In online banking, the transfer was seen as an abandoned event.
After that, Lahtinen borrowed money from his spouse for a trade trip, but this one did not go without any problems. According to Lahtinen, purchases were doubled from the operating account.
– I have been thinking about changing the bank when Nordea had a lot of problems, Lahtinen snorted.
Queuing
Lahtinen called Nordea Customer Service on Thursday and Friday.
– They were able to acknowledge the double fees. But the hundred of the hundred transferred from the savings account could not be returned at that time.
According to Lahtinen, on Thursday, customer service was promised to take care of the matter, but on Friday he waited for about an hour in the playing queue.
The situation tightened the Tampere man’s nerves. The money in the savings account only returned on Saturday.
– I think this was disproportionately long. If I hadn’t borrowed anything, I would have been all weekend without money, Lahtinen emphasized.
“We regret”
Riikka Taivassalo, Director of Communications at Nordea, briefly commented on the disturbance via email.
– Unfortunately, due to the momentary disturbance of our service on January 22, some of the customers’ own transfers may have failed and the card purchase may have resulted in an extra margin.
According to Taivassalo, the situation has been corrected for transfers between your own accounts.
– Extra cover reservations are automatically removed in a few business days and, if the situation is urgent, the customer may contact our customer service. We apologize to our customers the inconvenience caused.
According to Lahtinen, his savings account in Nordea has been emptied before. It is about 3-4 years since the last time.
Nordea has had other disturbances this week. There were problems with online banking services on Tuesday and Wednesday. On Wednesday, Nordea announced that the services would operate normally at 5:30 pm.
Nordea has had disturbances in online payments. Illustration. Antti Mannermaa